
Nowadays, when we order food or any service, we get an option for tips in the app itself. How frequently do you use these options, and how much do you trust them?
Recently, there was an incident where a delivery person working for Zomato claimed that they are not receiving the tips shared by the customers. The delivery person also shared that the company keeps their tips and does not give it to them.
These allegations on Zomato raise questions about their faith in their employees. In businesses like this, delivery persons are the key players who directly interact with the customers. If they are not receiving what they deserve or if customers are paying tips thinking that the delivery person will receive the bonus, it reflects on the company’s integrity.
This case has become the hottest topic on social media, with people passionately sharing the incident. It undermines people’s trust in company, leaving them wondering if other promises made by the company are genuine or not.
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