It’s Normal: Shocking Remark After Air India Crash

Air India’s CEO Campbell Wilson has described the airline’s incident rate as “entirely normal” for its size. His remark comes barely three months after the crash of AI 171 in Ahmedabad, which killed 260 people and shocked the nation.

Insensitive Remark After Tragedy

Speaking of normalcy so soon sounded cold to grieving families and frequent passengers who place their trust in the airline daily. While a large carrier with over 1,200 departures faces technical snags, such statements risk appearing dismissive of real fears.

Passengers Demand Accountability

When a tragedy is still fresh in memory, brushing incidents aside as routine feels like a refusal to acknowledge passengers’ concerns. Families who lost loved ones in June want empathy, responsibility, and visible systemic change, not corporate reassurances or statistical defences.

Promises of Safety Culture

Air India has highlighted voluntary reporting and tighter checks as proof of a renewed safety focus. While such efforts are positive, they cannot overshadow the fact that the crash exposed deeper failures that need urgent and structural corrective measures.

Public Relations or Real Reform?

Families still in mourning deserve humility rather than investor-friendly statements. Treating safety reports as a PR issue instead of a systemic weakness shows dangerous insensitivity. Safety is not about numbers. It is about lives, grief, and the trust of passengers.