A passenger has raised concerns after being charged for checked baggage on an international roundtrip flight with American Airlines. You see the issue becoming serious because the booking and confirmation both mentioned a free checked bag.
Booking Confirmation Mentioned Free Bag
The passenger says the airline’s booking page clearly showed the first checked bag as free. The confirmation email received after purchase also displayed a “no charge” baggage benefit for the ticket.
Airport Staff Could Not Verify Benefit
At the airport during the outbound journey, airline staff could not find the baggage benefit in the system. You can imagine the confusion this created at the check-in counter before departure.
Passenger Charged Baggage Fee
The passenger paid USD 60 to check the bag after staff advised them to keep the receipt and request a refund online later. This unexpected charge disrupted the travel experience.
Return Journey Issue Repeats
The same problem happened on the return flight. The passenger again paid a baggage fee, increasing frustration and raising questions about the airline’s booking system accuracy.
Refund Request Denied
After completing the trip, the passenger submitted refund requests with all supporting documents. American Airlines reportedly denied the claim and said the baggage benefit did not apply to the booking.
Confirmation Email Not Addressed
The airline did not respond to the confirmation email showing the free checked bag benefit. This left the passenger searching for other ways to resolve the issue and recover the money.
Next Steps For Refund
If a confirmation clearly states a free checked bag, airlines are expected to honour it or issue a refund. In this case, that did not happen, raising concerns about professionalism and customer service.
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