Delta Elite Flyer Slams KLM: 3 Bags Lost, 2 Damaged

A frequent flyer with Delta Diamond status has shared troubling baggage experiences while travelling with KLM. KLM is a SkyTeam partner of Delta. The passenger said elite benefits were honoured during smooth journeys but support collapsed when problems occurred.

Over the past year, the traveller reported losing three bags and receiving two in severely damaged condition. The repeated incidents have raised concerns about baggage handling standards. The flyer described the overall assistance as extremely poor.

According to the account, customer service access was a major issue. Chat queues reportedly stretched beyond eight hours, while phone calls involved holds of up to two hours. Airport filed claims allegedly failed to reflect in the airline’s system.

In the most recent case in Gothenburg, a new hard shell suitcase was returned cracked. Despite submitting documentation and filing a report, the passenger said no confirmation email was received. Later, customer support reportedly claimed no record existed.

The traveller also recalled a previous claim involving compensation. Instead of receiving $192, they were reportedly paid $1.92. The case was marked resolved without offering an option for correction, further adding to frustration.

The flyer questioned compliance with international baggage liability standards. They also raised doubts about backend processes and claims management systems. Such experiences, if repeated, can impact the credibility of premium airline brands like Delta and KLM.