Overbooking Scam? IndiGo Denies Boarding to Family

A passenger recently accused IndiGo Airlines of a “scam” involving overbooking and mishandling luggage. The complaint says IndiGo overbooked two seats, including one for a 2-year-old child, despite confirmed bookings.

Denied Boarding and Lost Luggage

When the family arrived for their flight, the airline allegedly marked those two passengers as “No Show,” denying them boarding. To add to their troubles, the family’s luggage went missing, with no clear information from IndiGo on its whereabouts or return timeline.

Airline’s Response and Public Outcry

The family shared their experience on social media, where the post went viral. IndiGo reportedly responded by saying, “We are well within our rights to not compensate you.” The incident has drawn attention from netizens and has been reported to the Directorate General of Civil Aviation (DGCA).

Growing Concerns Over Airline Accountability

This case raises serious questions about IndiGo’s customer service and operational ethics. With more passengers reporting similar issues, there is increasing pressure on aviation regulators to ensure airlines maintain fair practices and transparency.