IndiGo Responds After Flyers’ 3-Hr Delay Disaster

An IndiGo Airlines passenger has accused the carrier of poor management after a three-hour delay on a flight from Mumbai to Rajkot. The traveller shared the experience online, claiming the airline failed to provide timely updates or basic courtesy to passengers during the delay.

Passengers Kept Waiting Inside Aircraft

According to the passenger’s post, the flight was delayed twice due to operational issues. Later, crew members informed passengers that the captain had arrived late, further extending the delay. Travellers were reportedly kept inside the aircraft for over 90 minutes without clear communication or transparency.

Passenger Calls It “Pure Negligence”

Frustrated by the lack of information, the passenger described the experience as an example of “pure negligence.” They said everyone on board felt “locked inside” while waiting without proper updates, sparking widespread criticism of IndiGo’s handling of delays.

IndiGo Issues Official Response

After the post went viral, IndiGo issued a statement citing an “unforeseen operational situation” as the reason for the delay. The airline said refreshments and assistance were provided to affected passengers and confirmed that the customer’s refund had been processed.

Lack of Transparency Draws Criticism

Despite the apology, many users expressed disappointment at what they called poor crisis management and weak communication. The incident has reignited debate about airline accountability and passenger rights during prolonged delays.