Lufthansa’s Own Staff Slams New ‘Luxury’ Upgrade

Lufthansa launched its Allegris first class to much hype. But instead of applause, the airline faces sharp criticism from its own crew, who describe the product as a downgrade and a “loss of quality.”

Double Suite Sparks Passenger Concerns

The most debated feature is the double suite in the centre of the cabin. Marketed for couples, it has only one TV, a single tray table, and little storage. Crew say it ignores real passenger needs.

Design Oversights Frustrate Staff

Flight attendants note that bedding must be stored in business class bins instead of first class. For a flagship product, they see this as a glaring design flaw that undermines the premium promise.

Staffing Cuts Raise Service Issues

The new Allegris cabin has one flight attendant for four passengers. Earlier, two attendants served up to eight. Crew say this cut reduces personalised service, weakens morale, and affects customer satisfaction in first class.

Cost-Cutting Over Premium Experience?

Lufthansa has long promoted itself as Europe’s premium airline. But crew argue Allegris is more about cost savings than quality, warning it could harm the airline’s reputation if passenger experience continues to suffer.