A recent experience shared online captures the growing frustration among Indian air travelers, especially those needing accessibility support.
The passenger had booked a codeshare flight from Washington Dulles to Mumbai, with Turkish Airlines operating the first leg and IndiGo handling the final segment from Istanbul. While Turkish Airlines provided wheelchair assistance without any issue, IndiGo failed to deliver on the same basic requirement.
Despite requesting assistance well in advance, the passenger was informed on the day of travel that IndiGo could not provide a wheelchair. Instead, they were advised to pay extra for a meet-and-greet service at Istanbul airport, a humiliating and inconvenient last-minute fix for a disabled passenger.
This situation has understandably left the traveler vowing never to fly IndiGo again. Their experience underscores a broader issue plaguing Indian aviation. For many travelers, especially on international routes, the options boil down to Air India or IndiGo.
Yet both carriers are routinely criticized for poor customer service, operational inefficiencies, and failure to honor basic commitments.
Passengers are left choosing between an inconsistent government-run airline and a private carrier that often cuts corners on essential services.
With Jet Airways gone and Kingfisher long defunct, the choices for Indian flyers are limited and often unsatisfactory.
Some jokingly suggest SpiceJet as a last hope, the airline’s own erratic operations hardly inspire confidence.
Indian aviation desperately needs better competition and higher standards.
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