United Error Overcharges Passenger, Ignores Proof

A United Airlines passenger in Japan has accused the airline of overcharging after modifying a return flight from Buenos Aires to Santiago. What began as a simple change reportedly turned into an unexpected financial shock.

Discrepancy in Final Charge

During checkout on United’s official website, the total fare shown was JPY 70,500. However, when the transaction went through, the passenger’s credit card was billed JPY 95,500 a difference of JPY 25,000.

Proof of the Error

The traveller had taken a screenshot of the payment page and received a 3D Secure email confirming the lower amount. Confident of the mistake, they reached out to United Airlines’ Japan customer service with all supporting documents.

Repeated Requests, No Resolution

Despite multiple emails and attachments, United’s support team claimed they couldn’t open the files and kept asking for the same screenshots again. The passenger even suggested checking the airline’s own booking system, but no confirmation or update followed.

Frustration Over Lack of Transparency

After several failed attempts to resolve the issue, the passenger said United’s handling of the case reflected both a system error and poor customer service. The absence of proper communication has left them deeply disappointed.