A routine B1/B2 visa appointment booking turned into a nightmare when the system failed without warning. What should have been a final step after months of waiting instead became another long delay. For many applicants, the portal now feels unreliable and unpredictable.
DS-160 Forms Kept Alive for Months
One applicant shared how they filed DS-160 forms for their parents in October 2024. Every month, the forms were updated to prevent the 30-day limit from expiring. After months of effort, interview slots finally opened up in July 2025 for August 2026.
Relief Did Not Last Long
The timeline was already exhausting. Still, there was relief knowing the appointment was booked. That ended the moment the account was opened again. The system did not show the confirmed interview anymore.
Payment Suddenly Marked Unpaid
Inside the official US visa portal, a fresh payment demand appeared. The page claimed the earlier fee was never received. A new charge of $370 showed up. At the same time, the scheduled appointment completely vanished without explanation.
System Shows Conflicting Information
The DS-160 forms still appear active on the government website. Yet the scheduling system behaves as if no payment or booking ever existed. This mismatch leaves applicants confused and stuck without any support from the platform.
Not an Isolated Problem
Complaints continue to surface online. Many report payments not showing, appointments disappearing, and profiles failing to sync. The pattern points to a deeper system issue rather than individual error.
Following Rules Still Leads Nowhere
Every instruction was followed. Every update was done on time. Despite this, the system failed again. After a year of waiting and paperwork, trust in the process now feels completely broken.
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