USCIS Blame Game: Green Card Holder Keeps Bouncing

A new green card holder has found themselves caught in bureaucratic confusion while trying to obtain their Social Security Number (SSN) card.
They have been repeatedly referred back and forth between the Social Security Administration (SSA) and the Department of Homeland Security (DHS), with neither agency taking responsibility.

Confusion After Adjustment of Status

The applicant had adjusted their status in the U.S. while on a K-1 visa. Since they never applied for work authorisation after filing for Adjustment of Status (AOS), this is their first time applying for an SSN.

Because their AOS case was processed faster than their Employment Authorization Document (EAD), they contacted the SSA to request their SSN. However, the SSA told them they must first contact DHS for status verification.

DHS and SSA Pass Responsibility

When the applicant reached out to DHS, they were informed that the Department does not issue Social Security cards and that the individual must apply directly with the SSA.
This conflicting information has left the applicant anxious and unsure of the correct next step.

Experts Explain the Correct Procedure

According to immigration experts, the process is simpler than it appears.
The applicant should schedule an in-person appointment at their local SSA office, bringing their foreign passport and green card.
These two documents are enough for the SSA to verify their identity and lawful status and issue the SSN card.

A Common Issue for New Immigrants

This kind of inter-agency miscommunication is not uncommon.
Many immigrants experience similar delays due to lack of coordination between federal departments.
Experts urge applicants to visit SSA offices directly with the proper documents to resolve such issues efficiently.