A middle-class student, hoping to buy his first high-performance laptop for education, saved up ₹77,787 to buy a Lenovo Legion 5 from Amazon India.
The laptop arrived on May 13, 2025, just two days after he placed the order. But what should have been a happy moment turned into a nightmare.
When he switched on the laptop, it didn’t show a fresh setup screen. Instead, it directly opened to someone else’s profile, with their personal files still inside.
It was clear the laptop wasn’t new — it had already been used. The condition was poor too, with visible misalignment in the body. Even worse, the invoice stuck on the box had a different name — showing it was a returned product, not new as promised.
He reached out to Amazon customer care the next day, expecting help. But he got robotic, unhelpful replies. Amazon allegedly told him that “these things happen.”
After multiple follow-ups, they finally said he wouldn’t get a refund — just because the outer box was intact.
The story, shared by X user Venkatesh Alla online, has gone viral and sparked anger. Many feel this isn’t just a case of bad service — it’s emotional and financial exploitation.
For someone who spent their entire savings, this kind of treatment is heartbreaking and unfair.
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