An Air India passenger travelling from Delhi to Bangalore claimed to have missed a flight scheduled at 4:25 am. The passenger alleged that the issue occurred due to mismanagement at Indira Gandhi International Airport’s Terminal 3.
Long wait during check-in
The traveller arrived at the airport around 2:20 am, giving more than two hours for the check-in process. Trouble started when staff flagged excess baggage of 2 kg and asked the passenger to shift items into the cabin bag.
Staff changes and delays
By the time the adjustment was done, the counter staff had left. The passenger then had to stand in another queue behind several travellers. A further baggage adjustment for one kilogram led to even more delay.
Boarding cut-off missed
Despite waiting, the staff refused to check in the luggage. They claimed the boarding cut-off time of 3:25 am had already passed. The passenger was redirected to other counters but reportedly received no assistance.
Manager walks away
Matters worsened when the manager allegedly walked away without resolving the situation. With no support, the passenger was left stranded and forced to buy a last-minute ticket on another airline, leading to heavy additional expenses.
Service lapses with Air India
The incident once again raises questions about customer service and ground handling practices at Air India, especially at busy hubs like Terminal 3 in Delhi.
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