Two Air India flights faced in-flight disruptions in recent days due to cabin-related concerns, prompting precautionary diversions and returns to ensure passenger safety.
On June 29, Air India flight AI357 from Tokyo Haneda to New Delhi was diverted to Kolkata after the crew reported a persistent warm temperature in the cabin.
The Boeing 787 Dreamliner landed safely at Netaji Subhas Chandra Bose International Airport, where the aircraft was taken for inspection. Air India confirmed that the decision was taken as a precaution to maintain passenger comfort and safety.
“Our ground colleagues in Kolkata are providing all necessary support to passengers to minimise the inconvenience caused by this unforeseen diversion. Alternative arrangements are being made to fly our passengers to Delhi at the earliest,” said an airline spokesperson.
This incident comes just two days after another Air India flight, AI639, flying from Mumbai to Chennai on June 27, returned to Mumbai shortly after takeoff due to a burning smell in the cabin. The aircraft landed safely, and a change of aircraft was arranged to continue the journey.
“Our ground colleagues in Mumbai provided all necessary support to passengers. At Air India, the safety and well-being of our guests and crew remain top priority,” the airline said.
Both flights were operating under standard protocols when the issues arose. While no injuries were reported, the back-to-back incidents raise questions about technical reliability and operational readiness.
Technical inspections are ongoing in both cases, and Air India has expressed regret for the inconvenience caused to passengers.
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