ITA Airways Bashed for ‘Unacceptable Treatment’?

An Indian family has accused ITA Airways of negligence after the airline refused to rebook a missed connecting flight. The family claims the delay was caused by ITA’s own operations and that the airline showed no sense of responsibility.

Denied Boarding Despite Delay

The passenger’s mother was travelling from Delhi to Florence via Rome on a single ITA Airways ticket. The first flight arrived 30 minutes late, leaving her with just over an hour to reach the next gate. She reached by 9:30 a.m. for a 9:40 departure but was still denied boarding.

Lack of Assistance at Rome Airport

According to the passenger, ITA staff at Rome’s Fiumicino Airport refused to help. They insisted she had enough time to make the connection and rebooked only passengers with less than an hour between flights. The staff’s response left the traveller stranded without support.

Forced to Buy a New Ticket

The airline allegedly asked her to buy a new ticket for €450, which she could not afford. Left with no option, she had to travel to Florence by train. The family called the airline’s conduct “unacceptable” and demanded accountability for the distress and financial loss.

Questions on Passenger Rights

This incident raises concerns about passenger treatment on single-ticket journeys. Denying rebooking after an airline-caused delay questions ITA Airways’ fairness and trustworthiness. The family insists the airline must take responsibility for its actions.