Air India is once again facing public anger after two separate incidents highlighted growing frustration with the airline’s service, refund practices, and technical reliability.
On June 17, a frustrated passenger took to X (formerly Twitter) to share a disturbing account involving her elderly grandparents.
She claimed that tickets booked for a Mumbai to Bangalore flight on June 26 were cancelled without her consent. Despite not initiating any cancellation, she received an email on June 9 saying the tickets had been cancelled via Air India’s website. The airline reportedly refunded only ₹1,400 for tickets that originally cost ₹15,000.
With no explanation or evidence provided, She called the incident a scam and accused the airline of exploiting senior citizens. She also said that her direct messages to the airline were ignored, leaving her grandparents distressed and unable to travel for a critical journey.
Separately, another one posted concerns about repeated cancellations and delays due to technical issues. Urging the airline to improve maintenance and safety checks while also stressing the need for transparency with passengers.
Public replies under his tweet showed growing mistrust. The netizens mentioned how vague references to “technical problems” only create more panic. Many dismiss Air India’s troubles as just financial losses.
These incidents come amid a wave of complaints against the airline involving poor service, unreliable schedules, and lack of accountability.
With no public response from Air India so far, many are demanding better standards and communication from what was once the pride of Indian aviation.
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