First US Trip Ruined by United’s Baggage Debacle

A passenger’s first trip to the United States turned into a frustrating ordeal after United Airlines lost their luggage and failed to provide proper assistance. What should have been a memorable visit became a two-week struggle for answers and resolution.

Bag Lost During Layover

According to the traveller’s Reddit post, the incident occurred during a layover from Korea to the US. A United baggage staff member offered to check their carry-on, but the bag was never tagged and went missing at San Francisco Airport.

No Communication from the Airline

For fourteen days, the passenger repeatedly called United Airlines, only to be told that the company was “still searching.” There were no email updates or proactive communication, leaving the traveller in the dark throughout the trip.

Poor Handling Damages Experience

The lack of accountability and transparency turned the visit into a stressful experience of chasing claims instead of enjoying the country. A simple confirmation or regular updates could have shown basic respect for the customer’s time and money.

Reputation Concerns for United Airlines

United Airlines has long faced criticism over its customer service. For this traveller, the silence and inaction were enough to decide never to fly with the airline again, a sentiment that many other passengers may share.