H-1B Family’s Travel Stuck After Visa Portal Mix-Up

An Indian family faces a stressful delay after one login error blocked their urgent US travel. You see the issue begin when an H-1B worker tries to book a group visa appointment, only for the portal to reject his wife as a dependent for no clear reason.

Old Profile Creates Confusion

The system flags her as a primary applicant because of an older Dropbox profile she once used for an H-4 visa with their son. Since the portal treats that old account as active, it refuses to link her to her husband’s appointment.

System Fix That Never Happened

Support staff claim they fixed the problem, yet nothing changes on the portal. Her account now says she cannot access her own profile because she is a dependent, which contradicts the earlier message that labels her as a primary applicant.

Two Accounts, No Solution

The husband faces two screens giving opposite errors. He needs to travel soon, but the system blocks the family from booking a single slot together. You see him caught in a loop with no real support.

Impact on H-1B and H-4 Families

The glitch highlights how fragile the visa process is for Indian families handling H-1B and H-4 requirements. They made no mistake, yet the broken system places the burden on them without offering a workable solution.