Social media is abuzz with customer complaints about poor car servicing experiences in India, especially involving major auto brands like Kia, Skoda, and Volkswagen.
A recent case that’s drawing attention involves a Kia Seltos owner in Guwahati, Assam. The vehicle was handed over to Divine Kia Service Centre on May 8, 2025, for accident-related repairs. The damages included the front bumper, headlight, and bonnet.
The service center reportedly took over 1.5 months to return the car. In the process, an insurance claim of ₹90,000 was made, and the customer also paid an extra ₹20,000 for AC repairs.
Shockingly, on June 20—just minutes after taking the car back—the owner reported engine shaking and a completely non-functional AC. The car had to be returned immediately.
This isn’t a one-off case. Several other users echoed similar issues with Kia, Skoda, and Volkswagen. Some have waited months for minor repairs, such as a wire replacement due to rodent damage.
What’s concerning customers most is the lack of transparency. Many claim insurance was processed without their clear approval. Others say dealers don’t provide cost estimates or wait for insurance confirmation before starting repairs.
The rising number of complaints highlights the need for consumer protection laws in the car servicing sector. Many believe there must be stricter timelines, quality checks, and customer approval protocols.
As car ownership grows, customers are demanding service experiences that match the price they pay—not delays, miscommunication, or poor repair work.
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