Paid Seat Lost Twice: Loyal BA Flyer Quits Airline

A frequent traveller has shared their disappointing experience with British Airways, saying they will never fly with the airline again. The issue involved repeated seat downgrades and what they described as poor customer service.

Seat Downgrade Without Notice

The passenger, who is quite tall, usually books exit row aisle seats for extra legroom. However, they reported that on two out of four recent British Airways flights, their pre-booked exit row seats were downgraded to regular middle seats without prior notification.

Passenger Left to Seek Help

On one of the flights, the traveller said they had to rely on fellow passengers who voluntarily offered to swap seats. They added that the cabin crew did not step in to help resolve the issue.

Argument at the Boarding Gate

On another flight, the traveller mentioned that they had to argue with the gate staff to be reassigned to a suitable seat. They felt that British Airways staff showed no accountability or flexibility, despite having paid extra for specific seat reservations.

Frustration Shared by Many Flyers

The traveller claimed that no other airline had treated them this way. Their story reflects a growing frustration among passengers who pay for seat upgrades but often find airlines failing to guarantee them.