IndiGo’s Abrupt Flight Change: No Update, No Help

A first-time IndiGo flyer shared their frustration after their Hyderabad to Melbourne flight was suddenly rescheduled without any prior notice. The abrupt change left the passenger confused and helpless.

Flight moved to a new route and date

The original booking was for November 2 via Singapore’s Changi Airport. But the passenger later discovered that IndiGo had shifted the flight to November 3 with a new, longer route through Bangkok and Perth. Shockingly, no message or email informed them of this change.

Long calls and no clear answers

The traveller spent nearly eight hours calling customer service before learning that the flight was part of a codeshare arrangement. Despite repeated promises of callbacks, none were received. After several follow-ups, IndiGo finally rebooked them for November 5 on the same original route via Changi.

Poor support and unanswered emails

Emails sent to IndiGo’s support and the DGCA reportedly received no response. The passenger said their checked luggage weighed 32 kg, slightly above the 30 kg limit, but the airline staff offered no help or clear guidance especially disappointing for someone flying for the first time.

Questions over customer communication

While operational rescheduling can happen, IndiGo’s failure to proactively inform passengers raises serious questions about its communication and transparency with travellers.