A traveller has shared their frustration after KLM airlines left their checked baggage outside in heavy rain. The luggage was exposed during transfers between Bordeaux, Schiphol, and Leeds Bradford, causing damage to several items.
Water Damage and No Compensation
The traveller reported that books and board games were soaked. KLM said the incident was beyond their control. Staff also mentioned that some local airport facilities do not always protect luggage from the weather.
Airline Liability Concerns
KLM claimed they were not liable under current regulations. However, the Montreal Convention states that airlines are responsible for damage to checked baggage up to a fixed limit. KLM’s own General Conditions of Carriage also confirm this.
Claim Limit and Passenger Rights
The only exception KLM notes is a limit of 1,288 SDR per passenger in certain cases. If the traveller can show that the damage happened while KLM handled the baggage, the claim may be valid.
Steps for a Formal Claim
Passengers should file a written claim with photographs, proof of contents, and a request for repair or compensation. If KLM rejects the claim, the traveller may escalate the issue through small claims court or consumer-rights bodies.
Weak Justification by Airport Facilities
KLM’s reasoning about airport facilities sounds weak. It is not reasonable for an airline to disclaim responsibility for protecting luggage. For this traveller, it would be unfair if they do not receive compensation.
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