On platforms like Reddit, a lively debate has emerged around two of India’s most prominent airlines: Air India and Indigo. Flyers seem split between emotional loyalty and practical preference.
Many defend Air India for its free meals, warm service, and friendlier cabin crew. Some users highlight improvements after the Tata takeover, especially on domestic routes like Delhi to Chennai. These travelers describe Air India as more human and accommodating, even when things go wrong mid-flight.
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Others argue that Indigo deserves more credit. They praise its punctuality, clean cabins, and reliable operations. Several commenters describe it as the airline that “gets you from point A to B without fuss.” However, criticism of Indigo often centers on poor customer service, especially at check-in counters and during boarding. Some also feel that Indigo overcharges for a low-cost carrier, especially when food and baggage fees are added.
Air India, on the other hand, is sometimes accused of coasting on nostalgia or national pride. Its fans are seen by critics as overlooking delays or past incidents, often blaming Boeing or external factors rather than internal failings.
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Another layer to the discussion is pricing. Indigo, though branded as low-cost, sometimes charges more than full-service carriers. But when the fare difference is small, travelers say Indigo feels like the more professional option.
Some even compare Indigo to Ryanair but acknowledge that Indigo offers better seating, boarding, and airport access.
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Despite its flaws, Indigo is viewed as reliable. Air India, though improving, still fights the baggage of its earlier years.
The Indian flyers weigh emotion, experience, and cost when choosing an airline. Flyers today are choosing between heart and habit versus structure and certainity.
