A passenger has sought advice after allegedly being overcharged by Air India during the IndiGo operational disruption on 6 December. The issue has raised fresh questions about accountability during large scale travel chaos.
The passenger was returning to Ahmedabad from Canada when their Delhi connection was cancelled by British Airways. What followed was a difficult overnight situation.
Stranded in Delhi Without Support
With the airline counter closed and calls going unanswered, the passenger was left stranded in Delhi. No hotel stay, alternative flight, or on-ground assistance was offered.
No Affordable Travel Options
Train tickets were unavailable at short notice, and nearby hotel prices were unaffordable. The passenger also had no local contacts who could help during the crisis.
Forced to Book Last Minute Flight
With no practical alternative, the passenger booked a last minute Air India domestic flight from Delhi to Ahmedabad. The journey was a standard non stop economy service.
Ticket Price Raises Concerns
The fare reportedly came to ₹24,804, which was significantly higher than usual prices for the route. The passenger acknowledged the surge pricing but expected post crisis relief.
DGCA Announces Fare Caps
Following the widespread disruption involving IndiGo, the DGCA announced fare caps. Air India also stated publicly that excess fares charged during this period would be refunded.
Refund Request Hits Dead End
When the passenger approached Air India for a refund, the airline redirected them to the booking agency. The agency then stated that written confirmation from Air India was required to proceed.
Accountability Under Question
The situation highlights a clear lack of coordination between the airline and the agency. It also raises concerns over passenger rights and responsibility during operational emergencies.
