A disturbing incident on an IndiGo flight has sparked outrage after a passenger reported humiliation and fear due to the airline’s handling of a co-pilot’s actions.
Passenger’s Shocking Account
Mumbai-based entrepreneur Rhea Chatterji said that before takeoff on an August 8 flight, she entered the forward lavatory and locked the door. She even responded when someone knocked, yet the co-pilot allegedly opened the door, leaving her exposed and shaken.
Inadequate Crew Response
According to Chatterji, the crew treated the matter casually. Flight attendants offered apologies, calling it an inconvenience rather than a violation of privacy and dignity. She was even asked to meet the Captain and First Officer in the cockpit, which felt intimidating in her vulnerable state.
Airline’s Reaction After Complaint
After landing, Chatterji wrote to IndiGo’s leadership, seeking accountability and awareness, not compensation. IndiGo later responded with emails and calls, calling the incident an inadvertent mistake. The airline said the crew had been counselled and promised training.
Concerns About Passenger Safety
Despite this, IndiGo repeatedly framed the violation as a minor inconvenience. Passengers deserve respect, privacy, and dignity while flying. A lavatory breach is not a small mishap but a serious violation of safety.
A Traumatic Experience
For Chatterji, what should have been a routine journey turned into trauma. IndiGo’s failure to recognise the gravity of the incident and take genuine responsibility raises questions about its commitment to passenger welfare.
