A Lufthansa passenger reported a confusing and stressful experience after rebooking a USA to India ticket on October 28. The airline had initially said only a small fare difference applied, and the passenger shared credit card details immediately with no follow up issues.
Confusion Begins Weeks After Rebooking
A booking confirmation code was issued, and there was no message from Lufthansa about any pending payment. Almost three weeks later, a week before the trip, the passenger contacted the airline to reconfirm the flight because they were travelling with a pet.
Contradictory Responses From Agents
At this point, multiple agents gave different answers. Some said the booking was valid. Others demanded an extra 440 dollars, saying the first payment had not gone through. This was not communicated earlier.
Lack of Transparency From Lufthansa
The airline did not send any prior notice about the issue. They also refused to share official documents. One agent even called the matter an internal change. The passenger collected screenshots and recordings showing contradictory statements.
Passenger Forced to Pay More
In the end, the extra payment had to be made for Lufthansa to issue the tickets. This incident highlights poor coordination and customer service. Airlines must be transparent and take responsibility for their internal mistakes.
