A troubling travel story shared on Reddit has added to growing concerns about how Qatar Airways handles missed connections and customer support failures.
The passenger, flying from Istanbul’s Sabiha Gökçen Airport (SAW) to Doha via Antalya, missed their connecting flight due to a short layover and unclear procedures. Obviously, what followed was a series of frustrating events that left them stranded at Antalya Airport with little assistance.
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Despite holding a valid ticket, the passenger could not obtain a boarding pass for the Doha leg either at SAW or Antalya. At Antalya, they found no visible Qatar Airways service desk.
When they approached airport security for help, they were led in the wrong direction, losing more time. By the time they reached the proper terminal, the check-in counter had closed and the flight had already departed.
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Instead of offering meaningful support, Qatar Airways reportedly canceled the return leg of the journey entirely, citing a no-show policy.
The airline demanded a fee to rebook the flight. The passenger, now without their luggage and accommodation, had to wait until Saturday to resume travel.
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Other Reddit users expressed sympathy and shared similar stories of missed connections and limited assistance from Qatar Airways ground staff.
Some suggested the traveler escalate the issue if the trip was booked under a single ticket. Others noted this kind of incident is not isolated.
While Qatar Airways is often ranked highly for in-flight service, this only makes it more like a spot on a white sheet, as it showcases the inability in regards to how the airline handles real-world disruptions and supports travelers when things go wrong.
Missed flights and communication gaps are not uncommon, but the lack of proper ground support continues to be a critical issue for many passengers.
