An IndiGo flyer has shared a detailed five point complaint about flight 6E573 from Kolkata to Bengaluru. Sayantika Banerjee, who was travelling with her elderly father, said the flight was delayed by almost three hours with no clear updates from the airline.
Lack of Communication Frustrates Passengers
Banerjee said passengers waited without reliable information, and the constant change in messages added to the confusion. She also claimed that a cabin crew member behaved rudely when she asked for help.
Contradictory Information From Staff
Ground staff reportedly gave different answers to basic questions like when boarding would start. Banerjee said the delay was partly due to the First Officer arriving late, which many online commenters found unacceptable for an airline known for punctuality.
Senior Citizen Left Without Support
Banerjee’s father struggled during the long wait and received little assistance. This formed one of the strongest concerns in her complaint, as passengers expected better support for an elderly traveller.
IndiGo Responds but Faces Doubts
IndiGo replied on LinkedIn and said it would investigate the matter. But many users expressed doubt that meaningful action would follow. Several travellers shared similar issues involving delays, poor communication and dismissive behaviour.
A Pattern of Recent Complaints
The incident adds to ongoing concerns about IndiGo. The airline has faced criticism for communication lapses, dirty seats, mishandled baggage and even theft allegations. For someone travelling with an elderly parent, unclear updates and limited support can turn a routine trip into a stressful experience.
Complaint Resonates With Frequent Flyers
Banerjee’s experience has struck a chord with many travellers who feel airlines are becoming indifferent to basic passenger needs. Her account reflects the growing frustration around airline service standards.
