A B2 visa applicant has been struggling with a frustrating technical glitch while scheduling an appointment. The system gets stuck on the Interview Waiver screen and refuses to move forward, leaving the applicant unable to complete the process.
Glitch Blocks Visa Appointment Scheduling
The applicant had earlier cancelled a visa appointment due to a personal emergency. But when they tried to reschedule, the system froze at the Interview Waiver step, preventing any further progress. The delay has made their visa application process unnecessarily stressful.
Issue Limited to B2 Visa Category
The problem appears only in the B2 visa category. All other visa types seem to function normally, with the website processing those applications without any issues. The glitch has therefore created a roadblock only for B2 applicants.
Customer Support Offers No Real Help
The applicant has contacted customer service several times, but the responses have been limited to standard troubleshooting advice. Despite repeated follow-ups, no actual solution has been provided. The issue has persisted for over a week now.
Applicants Demand Quick Resolution
Customer support claimed to have escalated the issue to their IT team, but no visible progress has been made. The repeated failure to fix the error has left applicants angry and anxious, as they remain unable to move forward with their travel plans.
System Flaw Hurts Visa Applicants
This glitch exposes a serious flaw in the online visa scheduling platform. When such errors go unresolved, they delay legitimate applications and create unnecessary frustration. Authorities must address this issue immediately to ensure a smoother process for all applicants.
