A shocking case involving Air India Express has gained attention after a family shared their ordeal on Reddit. The incident has raised serious questions about airline responsibility, safety, and how such situations are handled.
Flight Attendant Spills Boiling Water
According to the family, a flight attendant accidentally spilled boiling water on a sleeping two year old during a flight. The child suffered severe burns, went through months of pain, needed grafting surgery, and now has a permanent scar across his lower back.
Airline’s Settlement Offer
Air India did cover medical and travel costs, but later offered the family a settlement of 12 lakh rupees. The family rejected the sum, calling it inadequate for the child’s permanent disfigurement, emotional trauma, and financial strain, including the mother’s forced absence from work.
Legal Guidance on Reddit
The family sought legal advice on Reddit, where many urged them not to accept the settlement. Commenters warned it could be seen as full and final, preventing future claims. Lawyers explained that Indian laws may still allow higher compensation.
Applicable Laws and Compensation
While international rules like the Montreal Convention do not apply to domestic flights, Indian laws such as the Carriage by Air Act and Consumer Protection Act could provide remedies. Compensation may cover medical bills, emotional suffering, loss of income, and lifelong disfigurement.
Accountability and Passenger Safety
This disturbing case highlights the need for greater accountability from airlines. A child should never suffer permanent scars because of negligence. Air India’s offer, instead of showing true responsibility, appears to fall far short of justice for the injured child.
