Passengers on a United Airlines flight from Lisbon to Newark were left frustrated after sitting onboard for nearly seven hours before the flight was finally cancelled.
Hours Inside the Aircraft
The flight boarded around 10 a.m. but faced repeated technical problems with its computer systems. Maintenance crews tried to fix the issue, but updates were vague and inconsistent, leaving passengers confused and anxious.
Poor Food and Service During Delay
Throughout the delay, passengers received only a small bottle of water, a cookie, and a few almonds. Many stayed hungry while waiting for any clear communication from the crew.
Catering Expired and Crew Timeout
Later that evening, the crew announced that the catering had expired and their working hours were about to end. Around 45 minutes later, the flight was officially cancelled, stranding hundreds of passengers.
Travellers Left Without Support
United Airlines reportedly told passengers to book their own hotels and transport, with reimbursements capped at $200. Many described the experience as exhausting and poorly managed.
Concerns Over Passenger Rights
The long confinement, lack of meals, and poor communication raised questions about passenger welfare and compliance with EU air travel rights. The incident highlighted the need for airlines to ensure proper care and clear communication during long delays.
