A fresh wave of criticism has emerged online over the condition of Air India’s long haul fleet. Congress MP Gurjeet Singh Aujla posted a strong message highlighting passenger complaints. He also raised the issue with the Aviation Minister.
In his tweet, Aujla said travellers flying to Vancouver, Toronto and Australia are paying high fares. He claimed passengers face non functional entertainment screens, broken seats, worn upholstery and poor cabin cleanliness. He called the situation unacceptable.
Aujla urged Civil Aviation Minister Ram Mohan Naidu to ensure immediate aircraft upgrades. He also asked for better ground support and modern facilities. The demand focused especially on international passengers travelling from Punjab.
The post quickly gained attention online and drew strong reactions. Many users supported the concerns raised by the MP. Some claimed certain long haul routes still use older aircraft with limited maintenance.
Others said high ticket prices are not matched by comfort or service standards. This concern was particularly raised for ultra long haul journeys. Passengers said working screens, functional seats and clean cabins are basic expectations.
The discussion also raised questions about accountability. Some users argued Air India is now a private company. They said government intervention should remain limited to regulation.
Others responded that authorities still control route access and capacity approvals. They believe regulators share responsibility in maintaining service standards. Consumer protection was also highlighted in the discussion.
Many passengers expressed frustration over paying premium fares for poor onboard experience. Comparisons were made with Middle Eastern airlines. Critics said passengers expect better service for international travel.
The debate reflects a growing gap between ticket pricing and onboard amenities. For long haul passengers visiting family abroad, expectations remain simple. Higher fares should come with better comfort and service quality.
