A passenger has criticised Air India after being denied a paid preferred seat, raising fresh concerns about Air India seat denial issues. The incident reportedly occurred on flight AI2845 to Bangalore. You expect clarity when you pay extra, but the experience left the passenger upset and dissatisfied.
Air India seat denial on AI2845
According to the passenger, Air India denied the paid seat despite prior confirmation. He stated that you feel helpless when such changes happen without warning. The situation worsened as the passenger claimed he is a kidney transplant recipient.
Airline response and passenger reaction
Air India later apologised and offered a refund, citing emergency exit row policies. The passenger questioned why you are charged for such seats in the first place. He also alleged that staff blamed him for not checking his boarding pass properly.
Reputation concerns for Air India
Air India assured that a refund would be processed and said its sales team would contact the travel agency. This Air India seat denial episode adds to ongoing service concerns. After the tragic 2025 incident that killed over 200 people, such complaints risk further damage to the airline’s public image.
