A passenger flying Delta Airlines from New York to Milan has shared a frustrating experience involving misleading information and a lack of support for traveling with a baby.
The traveler had a four-month-old infant and chose Delta specifically after confirming that bassinets were available on the flight if bulkhead seats were requested at the gate.
Despite arriving at the gate two and a half hours early, the gate agent offered no help. When the parent explained the situation, the agent said the bulkhead seats had already been assigned to a group of four adults and claimed those seats could not accommodate bassinets.
Once on board, however, the traveler clearly saw bassinet connections at those same seats, raising questions about what the agent said. The four adults occupying the seats appeared to have no special needs.
With no bassinet available and the baby too young for a car seat for extended hours, the parent had no choice but to hold the child for the entire eight-hour flight.
This added to the exhaustion and disappointment, especially after trying to follow all proper steps and recommendations in advance.
The traveler noted that Delta makes it impossible to reserve bulkhead seats ahead of time and claimed those seats are never shown as bookable on the airline’s website.
They felt misled and said they would have chosen a different airline or changed travel plans if they had known the true situation.
Flying with an infant should not be this difficult. The airline’s lack of consistency and refusal to support families made the experience far more stressful than necessary.
