A Lufthansa passenger has sued the airline after their $2,000 cat was injured during a flight from Warsaw to Munich. The passenger claims a flight attendant’s aggressive reaction caused both the pet’s injury and emotional distress during the journey.
Passenger’s Attempt To Calm Pet Goes Wrong
According to the complaint, the passenger briefly opened the pet carrier to comfort the distressed cat, ignoring warnings not to do so. The flight attendant allegedly grabbed the passenger’s shoulder and threatened to divert the plane if they didn’t comply. Shocked by the sudden contact, the passenger squeezed the carrier in panic, injuring the cat.
Lufthansa’s Response After The Incident
Following the incident, Lufthansa reportedly stopped the passenger from boarding their connecting flight to San Francisco. The airline even added their name to a passenger Black List before later allowing them to travel.
Legal Action Cites Montreal Convention
The lawsuit refers to Article 17 of the Montreal Convention, which holds airlines responsible for injuries that occur during flights. The passenger argues that the pet carrier should be treated like any other personal item, giving passengers access to it when needed.
Airline Defends Its Rules
Lufthansa maintains that pets must stay in their carriers under the seat for the entire flight. The airline says the passenger had signed an agreement confirming this rule before boarding.
Lack Of Compassion Raises Questions
Regardless of the technical details, the airline’s handling of the situation feels unnecessarily harsh. Threatening a passenger and using physical force to enforce a rule shows poor judgment. A simple moment of empathy might have avoided the injury and humiliation.
