Qatar Airways, once hailed as the gold standard of air travel, is facing growing criticism from passengers who feel the airline’s standards have significantly declined.
A recent passenger account of a long-haul flight from the United States to Qatar describes an experience marked by discomfort, poor service, and a lack of empathy.
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The issue began with water dripping from an overhead air conditioning vent. The passenger reported it to a flight attendant, who acknowledged the problem and promised a supervisor would check in. No supervisor ever came.
Instead, the same flight attendant returned later and offered a seat change, which turned out to be next to a mother with a small child. The passenger eventually returned to their original seat, forced to endure the wet conditions for the rest of the flight.
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What made the situation worse was the flight attendant’s cold demeanor. She avoided eye contact and did not seem genuinely concerned about the passenger’s comfort.
The passenger felt dismissed, possibly because they were seated in economy class. This raised a concern many travelers share, that airlines may be giving preferential treatment to premium passengers while neglecting those in economy.
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Some commenters online noted that once in the air, the crew’s ability to fix technical issues is limited. Others pointed out that flight attendants often lack decision-making power and that passengers should speak to the purser directly in such cases.
What’s clear from multiple recent accounts is that Qatar Airways may be struggling to maintain the high service standards it was once known for. For many loyal passengers, this change is not just disappointing, it’s prompting them to look elsewhere.
