A passenger has shared a frustrating experience with Qatar Airways after a supposed luxury journey in business class turned into a confusing and costly ordeal. The traveller described how the airline mishandled their pre-booked Q-suite seats and offered no clear explanation.
Seats Changed Without Notice
The passenger, flying from Doha to Perth with his wife, said their reserved centre Q-suite seats were suddenly changed before boarding. Instead of sitting together as planned, the couple were placed in separate rows and assigned to share suites with strangers.
Qatar Airways Blamed the Passengers
Qatar Airways staff reportedly claimed the couple had failed to select their seats correctly. However, the passenger said he had confirmed the booking months earlier and could provide exact seat numbers as proof. The airline, he said, refused to acknowledge its error.
Airport Staff Failed to Help
The issue dragged on for hours at Doha airport. The passenger said staff kept shifting blame, with some claiming they had no access to the seating system, while others said they lacked authority to make changes. Boarding time neared, but no one fixed the issue.
Customer Left Disappointed
The traveller, who had spent nearly $20,000 on the business class return package, said the experience exposed Qatar Airways’ poor customer management. He criticised the airline for blaming passengers instead of resolving the issue efficiently.
Reputation Under Question
Known for calling itself “the best airline in the world,” Qatar Airways now faces backlash after the Reddit post went viral. Many travellers related to the incident, saying that luxury branding means little when customer service fails to deliver.
