A frustrated traveller has called out United Airlines after being forced to gate-check a paid carry-on bag that was later sent on a completely different flight.
Paid carry-on mishandled mid-journey
According to the passenger, they had purchased the carry-on option specifically to access their bag immediately after landing, as it contained important work items needed the next morning.
Overhead space shortage causes chaos
Despite boarding early in Group 3, United gate agents required almost every passenger to check their carry-on luggage due to insufficient overhead bin space. The traveller later saw through the United app that their bag had been scanned for their flight.
Bag rerouted and delayed
Upon arrival, the bag’s status changed, showing it had been rerouted through a different connecting flight that was already delayed by several hours. As a result, the traveller was forced to wait at the airport with no access to their belongings.
Passenger slams poor communication
The passenger expressed strong disappointment with United Airlines, criticising its poor communication and disregard for paying customers. They claimed the incident reflects how major airlines have become more profit-driven, often prioritising fees over passenger experience.
