A middle-class student, hoping to buy his first high-performance laptop for education, saved up ₹77,787 to buy a Lenovo Legion 5 from Amazon India.
The laptop arrived on May 13, 2025, just two days after he placed the order. But what should have been a happy moment turned into a nightmare.
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When he switched on the laptop, it didn’t show a fresh setup screen. Instead, it directly opened to someone else’s profile, with their personal files still inside.
It was clear the laptop wasn’t new — it had already been used. The condition was poor too, with visible misalignment in the body. Even worse, the invoice stuck on the box had a different name — showing it was a returned product, not new as promised.
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He reached out to Amazon customer care the next day, expecting help. But he got robotic, unhelpful replies. Amazon allegedly told him that “these things happen.”
After multiple follow-ups, they finally said he wouldn’t get a refund — just because the outer box was intact.
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The story, shared by X user Venkatesh Alla online, has gone viral and sparked anger. Many feel this isn’t just a case of bad service — it’s emotional and financial exploitation.
For someone who spent their entire savings, this kind of treatment is heartbreaking and unfair.
A student from a middle-class family, poured his lifetime savings, ₹77,787 to buy a laptop from @amazonIN . What should’ve been a proud, joyful moment turned into a nightmare.
This thread will make your blood boil.
— Venkatesh Alla (@venkat_fin9) May 20, 2025
1. On 11th May 2025, he placed an order for a brand-new laptop on Amazon, worth ₹77,787, a massive amount for a student from a middle-class background. The laptop was delivered on 13th May. pic.twitter.com/PVi198OPmZ
— Venkatesh Alla (@venkat_fin9) May 20, 2025
2.The moment he opened the laptop, shock hit him. Instead of prompting a new setup, it auto-logged into an existing user profile, meaning the laptop was ALREADY USED. No password, no fresh start, just someone else's digital leftovers. pic.twitter.com/LgZoADeEsW
— Venkatesh Alla (@venkat_fin9) May 20, 2025
3. It gets worse. Inside the laptop were personal files, documents, and data from the previous owner. He didn’t buy a “refurbished” laptop. He bought a new one, or so Amazon claimed. This is nothing short of cheating. @amazonIN @AmazonHelp pic.twitter.com/bE1MVUUMYX
— Venkatesh Alla (@venkat_fin9) May 20, 2025
4. To top it off, the physical condition was also poor.
There was a visible disorientation between the top and bottom parts of the laptop, clearly not a new product. And NO, this wasn’t an “Open Box” delivery. This was tampered trash sold as new. pic.twitter.com/sbM1nbz4Fs— Venkatesh Alla (@venkat_fin9) May 20, 2025
5. He immediately reached out to @amazonIN customer care on 14th May. Guess what he heard(see next Tweet)? pic.twitter.com/8zt3j3bkjR
— Venkatesh Alla (@venkat_fin9) May 20, 2025
6. "These things happen." Seriously, @AmazonHelp ? Is this is your response to a student who trusted you with his savings and received a used, damaged machine? @AmazonHelp pic.twitter.com/I0zvlxUK0m
— Venkatesh Alla (@venkat_fin9) May 20, 2025
7. Just imagine: You’re a student. You invest your life’s savings for a new laptop. You get an old, damaged one. And then you’re treated like you did something wrong. This isn’t just bad service, it’s emotional and financial exploitation. Shame on you, @amazonIN.
Instead of… pic.twitter.com/vW3mBhoPUS
— Venkatesh Alla (@venkat_fin9) May 20, 2025
8.His name is @subhash23111996 — now look closely at his conversations with Amazon. The sheer apathy and gaslighting he faced will show you how mentally exhausting and traumatic this ordeal has been for him@amazonIN @amazon @AmazonHelp @AmazonNews_IN pic.twitter.com/pl9FJXDY13
— Venkatesh Alla (@venkat_fin9) May 20, 2025
9. I demand immediate action from @amazonIN and @AmazonHelp. Contact @subhash23111996 without delay, check the complete details and arrange the product return, and process his refund. If this is ignored, be ready to face a formal complaint in the consumer forum.
— Venkatesh Alla (@venkat_fin9) May 20, 2025
10.Take a look at just a few snapshots of the mess Amazon customers are dealing with. And remember , this is just the tip of the iceberg. The real scale of negligence and exploitation of E Commerce companies runs much deeper. pic.twitter.com/ltroBuXMpw
— Venkatesh Alla (@venkat_fin9) May 20, 2025
11. pic.twitter.com/NRUId0XNoN
— Venkatesh Alla (@venkat_fin9) May 20, 2025
12. pic.twitter.com/9s76XziCH9
— Venkatesh Alla (@venkat_fin9) May 20, 2025
13.Look at the snapshot of the bill on this laptop box, it still has the name of the previous customer.@amazonIN accepted a return from previous customer and shamelessly shipped the same item to another buyer(Subhash) without even bothering to change the invoice. What kind of… pic.twitter.com/B2QlLQjnSM
— Venkatesh Alla (@venkat_fin9) May 20, 2025
14. Now @AmazonHelp is acting like a mindless 360° robot. First, they shoot off an automated email claiming the “investigation is complete.” Let’s be clear — this was NOT an open-box delivery.
In their so-called investigation, they simply say the box was delivered. That’s it. No… pic.twitter.com/TnbEiwIvST
— Venkatesh Alla (@venkat_fin9) May 20, 2025
15. Amazon supplier name: pic.twitter.com/ePlF24ST7j
— Venkatesh Alla (@venkat_fin9) May 21, 2025
