Air India never seems to catch a break from customer complaints, and rightfully so. This time an Indian traveler recently voiced frustration with Air India after the airline abruptly cancelled their direct flight from Bengaluru to Singapore.
The original flight had a convenient 4-hour 55-minute travel time, reaching Singapore early in the morning and allowing the passenger a full day to explore. The new itinerary offered by the airline is far less ideal.
Also Read – Indian Chess Star Slams BA for Nightmare Flight
Instead of the direct route, the passenger is now expected to fly from Bengaluru to Mumbai at 2:15 AM, endure a 6-hour layover, and then fly to Singapore.
This change not only disrupts the traveler’s night but also ruins the first day of their trip due to exhaustion. The passenger had booked the original flight months in advance, attracted by the perfect timing and paid for a premium economy seat, which at the time was priced comparably to Singapore Airlines.
Also Read – $14K Delta Flight: Loyal Flyer’s Worst Experience
Other users responded by noting that Air India’s ongoing issues are not new. Some blamed the monsoon season and aircraft shortages for the disruption, while others criticized the airline’s management.
One user suggested seeking a refund and rebooking with a more reliable carrier. Another said they nearly booked the same flight but avoided it due to Air India’s reputation, choosing Singapore Airlines instead.
Also Read – London Plane Crash: Fireball Erupts After Takeoff
The traveler had to face the possibility of canceling and rebooking the entire trip. They expressed disappointment that despite paying a premium, they received poor service.
The incident adds to growing concerns over Air India’s reliability and service standards, particularly on international routes. For many, comfort and timely travel outweigh minimal cost savings.
