A disturbing account shared online describes how a Frontier Airlines flight attendant denied a child access to the restroom twice during a recent flight, with no clear reason given. The incident has sparked criticism of both the crew’s behavior and the airline’s customer service response.
The incident happened last Thursday. The family was already dealing with a two-hour delay, which they accepted. But during the flight, when the plane was cruising smoothly and the seatbelt sign was off, the child asked to use the restroom.
Also Read – American Airlines Nightmare: 3 Flights, 3 Disasters
A flight attendant told her she could not go, offering no reason. She returned to her seat visibly uncomfortable. Moments later, the same crew member casually signaled that she could now go, that too, without any explanation for the earlier refusal.
After landing, the same thing happened again. The plane had stopped, passengers were standing and preparing to leave. The child again asked to use the restroom.
Also Read – Viral Video: Spicejet Flyers Enter Cockpit Over AC
This time, the attendant denied her again, claiming an unspecified “federal regulation,” despite people moving freely in the aisle. The child was close to having an accident and was clearly distressed.
The parent tried reporting this to Frontier’s customer service but was met with indifference. The airline offered no apology, no explanation, and showed no concern.
Also Read – Air France Nightmare: 3 Mnths Delay No Refund?
Frontier’s treatment of passengers, especially children is definitely under scrutiny. Denying bathroom access without valid reason, especially to a child, shows a lack of empathy and common sense.
The flight attendant’s actions appeared careless at best, and cruel at worst. Frontier’s failure to take the complaint seriously only made it worse. Passengers expect respect and basic human decency. Frontier failed on both counts.
