A longtime Southwest flyer has taken to social media to call out the airline’s recent changes. He claims that the airline is heading for “self-sabotage” by abandoning loyal passengers in the name of profits.
The person had booked a Southwest flight before the new baggage fee policy kicked in. But at the airport, he was shocked to be charged $35 to check their bag anyway.
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He claims the kiosk payment system failed multiple times. When he asked for help, an employee allegedly shrugged it off making it clear to the flyer that the new Southwest is just like every other airline now.
In this specific incident, the passenger is an autistic adult. Thus, Southwest’s old model wasn’t just convenient; it was a critical accommodation. There were no bag fee surprises, no assigned seat confusion, and no unnecessary stress.
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That assurance is reportedly gone now. The person said that the new process, with unexpected fees and longer lines, has made flying far more overwhelming.
After flying exclusively Southwest for over 10 years, this social media user is finally parting ways. He didn’t mind paying more than others just for extra convenience, but that is not there for him anymore.
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Now, he is looking for alternatives that prioritize customer experience. But sadly there aren’t many options to choose from as all major airlines have their own issues.
