New Southwest Stuns US Flyers

People are not pleased with the “New Southwest” and its new rules, as netizens have made it clear while sharing their experiences.

A long-time flyer recently taking a domestic US flight from Southwest was stunned by a sudden, and previously unspoken, change during check-in.

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The A-list passenger was confused when a Southwest agent pulled out a tape and measured both checked bags, the same bags they’d used for years with no issue. The agent then warned that next time, the passenger would be charged $200 per bag for being slightly oversized.

To be clear, they were not overweight or over-packed. Just an inch too big for the same flight they have been taking for a year.

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One bag was reportedly 62.99 inches a 0.99-inch above the airline’s limit of 62. That “violation” now costs $200. However, it gets even worse with the second bag, which is still deemed too large at 61.02 inches.

The passenger didn’t argue since the agent waved them through—but the real concern was clear: this wasn’t a one-time fluke. This is the “new Southwest.”

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The domestic airline’s alleged shift to a policy of strict enforcement and sky-high penalty fees, all without prior warning, doesn’t sit well with the passengers.




The worst thing is that flyers claim they aren’t being warned. They’re just being measured and slapped with threats of fees which, they say, feel less like enforcement and more like extortion.