A United Airlines passenger recently took to social media, claiming he was blocked from boarding his flight due to visa confusion. It allegedly cost the traveler over $1,000 and nearly two days of extra travel.
Holding a Hong Kong passport, he was heading from Las Vegas to Bolivia. According to Bolivia’s embassy, he was eligible for a visa on arrival; but United staff insisted he needed a visa beforehand. The airlines allegedly refused to let them board the flight, even after they showed the proof.
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In desperation, he rerouted via Peru on a different airline, shelling out extra money, and reached Bolivia, where he obtained the visa on arrival with no issues.
The passenger proved United’s error and reportedly got offered only a $100 coupon at first. After some back-and-forth, they finally refunded the missed flight, but not the additional expenses.
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While the passengers’ fury is justified, netizens have mixed reactions. Some say the United can’t be blamed since they follow a system called Timatic, which lists travel document rules. Others argue the airline should take responsibility for using faulty data.
As they ended the post with the warning against United, the flyer looked adamant in escalating the issue against the Airlines.
