A passenger of IndiGo Airlines faced a distressing baggage delay that ended up ruining an international trip. The traveller was booked from Hong Kong to Delhi with a connecting flight to Istanbul on September 22, 2025.
Baggage left behind in Hong Kong
When the passenger reached Delhi, IndiGo staff informed them that the luggage had not left Hong Kong due to a typhoon. The bag was scheduled to arrive only on September 26, four days later.
Left stranded without essentials
During the 30-hour layover in Delhi, the passenger was left without even basic items such as clothes or toiletries. Realising that half the Turkey trip would already be lost, they cancelled the onward journey to Istanbul.
Journey cancelled and baggage collected later
The traveller flew back to Hong Kong on September 28 to collect the delayed baggage directly from the airport. This cancellation meant the entire holiday plan was disrupted.
Compensation denied by IndiGo
When the passenger asked for compensation, IndiGo refused, stating that the weather caused the delay and therefore no reimbursement could be given. The passenger argues that the airline is still responsible, as the baggage delay led to ticket cancellations.
Airline accountability in question
This case highlights a grey area in airline responsibility. While airlines cannot control natural disruptions, denying any form of assistance or compensation leaves travellers helpless and stranded.
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