Baggage handling is one of the most basic expectations passengers have during air travel. Unfortunately, for one IndiGo customer, this simple process became a repeated nightmare at Hyderabad’s Rajiv Gandhi International Airport (RGIA).
Repeated baggage delays at Hyderabad airport
The passenger said this wasn’t an isolated issue but something that happened on three separate late-night flights. On one occasion, nearly one-third of the checked baggage didn’t arrive with the flight, leaving around 50 to 60 passengers waiting for hours.
Long delays and poor support
Many passengers waited over two hours, and even then, only half the luggage had arrived. To add to the frustration, there were no IndiGo staff members at the carousel to give updates or help stranded travellers.
Passenger calls the experience chaotic
The customer described the situation as unprofessional and disorganised. Attempts to get answers through IndiGo’s customer care also failed. Representatives reportedly said they had no information about the missing luggage.
A long night for travellers
In the most recent case, the passenger’s flight landed at 12:30 a.m., but one of their bags arrived only at 1:45 a.m. Such long waits, especially after international or late-night flights, leave passengers tired and frustrated.
Growing concern over baggage management
This experience highlights a broader problem in Indian aviation poor baggage management and weak on-ground support. Passengers expect transparency and efficiency, but frequent lapses by major airlines continue to damage trust and satisfaction.
