More than 200 passengers travelling from Chennai to Singapore on an IndiGo flight were reportedly stranded inside the aircraft for nearly five hours. The extended delay caused significant inconvenience. Many passengers said the wait was longer than the actual flight duration.
A video from inside the aircraft has gone viral on social media. It shows distressed passengers confronting airline staff and demanding answers. The incident has sparked fresh debate about passenger handling during long delays.
The flight, 6E1025, was scheduled to depart at 7:30 am, with boarding starting around 6:30 am. However, the aircraft finally took off close to noon. The unexpected delay left travellers frustrated and anxious.
IndiGo stated that the issue began when the pilot noticed abnormal cabin temperatures. Engineers were alerted for technical inspection. During this process, the cockpit crew exceeded their Flight Duty Time Limitations (FDTL).
As per regulations, a replacement crew had to be arranged before departure. This led to additional waiting time for passengers. The airline maintained that safety protocols were followed.
Passengers, however, alleged poor communication from the airline staff. Some claimed the air conditioning worked intermittently, causing discomfort inside the cabin. A few also alleged they were not allowed to deboard for a considerable period.
Certain travellers further claimed they were warned about security action when they questioned the delay. The incident has once again raised concerns about transparency and passenger care during operational disruptions.
