Southwest Airlines is set to make one of its biggest changes yet. Starting January 27, 2026, the airline will move from open seating to assigned seats, ending a tradition that has lasted more than fifty years.
Southwest Moves to Assigned Seating
Until now, passengers chose their own seats while boarding. The new structure will replace the familiar A, B, and C groups with nine separate boarding groups. Each group will board in a fixed order under the new process.
How the Wilma Method Works
The system uses the Wilma method, where passengers with window seats board first, followed by those in middle and aisle seats. Boarding will begin from the back of the aircraft to the front, aiming for smoother passenger flow.
Early Boarding and Paid Perks
Frequent fliers, premium ticket holders, and passengers booking extra-legroom seats will board early. Basic-economy passengers will board last. Southwest will also introduce a Priority Boarding option, letting travelers pay extra to board ahead of standard groups.
Two Lines for Faster Boarding
To keep boarding fast, the airline plans two parallel lines at each gate. One line will be for the group boarding and the other for the group next in line. The goal is to avoid the congestion that often slows down boarding.
Passengers React to the Change
Public response has been divided. Some travelers fear confusion, calling the plan “a mess,” while others doubt that two lines will ease gate crowding. Frequent travelers said it might work only if passengers follow instructions carefully.
Concerns About Families and Groups
Families worry that assigned seating might separate them into different boarding groups. Others believe the Wilma method is efficient in theory, but the added perks for premium passengers could slow things down or frustrate regular travelers.
Mixed Feelings Before the Launch
Some passengers have taken a lighter view, joking about how the front of the plane will finally look cleaner or that “people can handle simple numbers.” Most agree, however, that the true test will come once the new system goes live.
