A passenger has accused Air India of bullying after a two-year battle over compensation for a delayed flight. The traveller had booked a Mumbai-Delhi-Toronto journey in September 2023.
Missed Connection After Long Delay
The Delhi-Toronto leg was delayed by over 13 hours. Because of this, the passenger missed his same-day connection to Regina and had to cover extra expenses on his own.
Passenger vs Airline Dispute
Despite repeated follow-ups with Air India’s customer service, the Directorate General of Civil Aviation (DGCA), and AirSewa, the airline refused to refund the losses. The airline argued it was not liable as the connecting flight was booked separately.
Acknowledgement of Disruption
The passenger claimed Air India admitted to the lengthy disruption but still denied responsibility. He insisted the delay caused him a clear financial setback and should be compensated.
Legal Action Ahead
After exhausting all options, the passenger has decided to move the matter to consumer court. The case has raised wider concerns about accountability and how Indian airlines handle extreme flight delays.
