A frustrated traveller has shared a disappointing experience with American Airlines after booking a flight nearly a month in advance. The incident occurred while the passenger was travelling with their pet.
Research Done Before Booking
The traveller said they carefully checked the airline’s FAQ page before finalising the booking. They also reportedly confirmed the pet travel requirements with an airline agent in advance.
Shock at the Airport
Despite doing proper research, the traveller was caught off guard at the airport. They were informed that the pet carrier must be soft sided, under 16 inches, and not a hard carrier.
No Help or Alternatives Offered
The situation became more frustrating when no solutions were provided. The traveller was told they could not buy a suitable carrier at the airport, other airlines could not help, and no approved carriers were available for purchase.
Forced to Leave Pet Temporarily
Due to the lack of options, the traveller had to leave their pet behind at the airport. Fortunately, their brother arrived to pick up the pet and ensured it was taken home safely.
Agent Error Adds to Anger
The traveller admitted they were still upset over the agent’s failure to provide correct information earlier. They felt this mistake directly led to the stressful situation at the airport.
Pet Was Not Abandoned
Despite the ordeal, the traveller clarified that their cat was not abandoned at the airport. They stressed that the pet was safely taken care of by a family member.
